One Year Guarantee
We warrant that the CompoKeeper will be free of defects in material or workmanship under normal household use and cared for according to the instructions during the first year of use. The warranty period begins from the date of purchase by the original end-user purchaser. Minor imperfections and slight color variations are considered normal. This warranty excludes damage to the product from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment.
In the event that your product becomes defective during the warranty period, at our discretion, we will provide replacement parts and instructions for your product at no charge. If there is no part, and the product is under warranty, we may provide a prepaid return label and arrange a repair, then return the product back to you. Repairs are generally processed within 10 to 15 business days from the date of receipt.
Following conditions apply to our warranty terms, but not limited to:
- A copy of your dated proof of purchase is required prior to any claims under our warranty.
- This warranty expressly excludes any defects or damages caused by accessories, replacement parts, and repair services other than those authorized or recommended by CompoKeeper.
- This warranty is applicable to private residential customers only, and it does not apply to retailers and commercial establishments.
- Specially discounted merchandise may not be covered by our warranty.
- This warranty is valid only in the country where the CompoKeeper product was purchased.
Following are not covered by our warranty, but not limited to:
- Dents, scratches, and other conditions to the product that occur over time considered as normal wear and tear
- Intentional damage to the product
- Lost or stolen product
- Parts or products that have been disposed
- Any modification to the product
- Deterioration of the product arising under inappropriate exposure to extreme conditions such as outside weather, heat, or cold
- All incidental or consequential damages that result from user mishandling or other than its intended use in a typical household capacity
- Contents (soap, lotion, shampoo, conditioner, gel, etc.) and batteries in use with the product
- Product purchased As-Is, or from unauthorized retailers such as eBay, garage sales, Craig’s List, and thrift stores
- Not satisfied with the product (please refer to our return policy)
Returns & Exchanges
We will happily refund or exchange any new and unused merchandise within 30 days of delivery. After 30 days have gone by since your purchase from CompoKeeper.com or any of our online partners, we will not be able to offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We do not pay for return shipping. Be sure to ship your item by insured, traceable methods offered by UPS or FedEx.
If you’d like to refund or exchange your purchase, please send us an email at firstname.lastname@example.org and send your item to: 3640 Walnut St. Boulder, CO 80301
Several types of goods are exempt from being returned or exchanged including perishable goods such our compostable bags and carbon filters cannot be returned.
Refunds & Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved for a refund, then your credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you’re approved for an exchange, you will be contacted to cover shipping costs.
If your items are returned due to a product defect and a refund is preferred over a replacement unit, if approved, a credit will be applied to your credit card for the unit along with any shipping costs incurred in sending the product back. To receive credit for shipping costs incurred, you must provide a receipt for your shipment along with your proof of purchase to email@example.com.
Late or missing refunds (if applicable)
Please allow 10-15 business days after the item is receive by the returns department for your refund to be processed.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 3640 Walnut St. Boulder, CO 80301. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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